Refund Policy

Last updated: May 1, 2026

We want you to be satisfied with RiskMail. This Refund Policy describes when you are eligible for a refund and how to request one.

1. Subscription Refunds

If you are not satisfied with your first month on a paid plan, you may request a full refund within 7 days of your initial payment. This applies only to first-time purchases of each plan tier.

Refunds are not available for:

Renewal payments after the first billing cycle
Plan upgrades mid-cycle (you are credited the unused portion of your previous plan)
Accounts suspended for violating our Terms of Service
Free-tier usage (there is no charge)

2. Service Outages

If the RiskMail API experiences unplanned downtime exceeding 2 hours in a calendar month and your account was affected, you may request a prorated credit for the affected period. Credits are applied to your next invoice and are not redeemable for cash.

3. Duplicate Charges

If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount in full within 5 business days of verification.

4. How to Request a Refund

To request a refund, email [email protected] with:

Your account email address
The order number (visible on your Billing page)
A brief description of the reason for your request

We will respond within 2 business days. Approved refunds are processed via the original payment method and typically appear within 5–10 business days depending on your bank.

5. Contact

Questions about a charge or refund? Email [email protected] and we'll be happy to help.